Text Messaging Privacy Policy
Effective Date: January 1, 2025
Company Name: Commercial Services or any affiliated divisions or dba
Contact:
Commercial Services
ATTN: Legal
5301 Alpha Road, Suite 80
Dallas, TX 75240
Overview
This Text Messaging Privacy Policy explains how Commercial Services or any affiliated divisions or dba (“we,” “our,” or “us”) collects, uses, and protects information communicated via SMS (text messaging), RCS, or other related communication platforms in connection with our operations and relationships with subcontractors, contractors, vendors, and other third-party service providers.
By providing your mobile number and agreeing to receive text messages from us, you acknowledge and consent to the terms outlined in this policy.
Purpose of Text Messaging
We use text messaging services exclusively as a communication tool for legitimate, business-related coordination with third-party service providers. Our service team may contact you via SMS, RCS, or similar technologies for purposes such as:
- Scheduling service or worksite visits
- Requesting or providing job-related photos
- Assigning tasks or confirming task completion
- Clarifying project or work order details
- Communicating any other necessary administrative or logistical information required to complete the work
Information We Collect
When engaging in SMS, RCS, iMessage, or related forms of messaging communication, we may collect and retain the following types of personal and business-related information:
- Your mobile phone number
- Name or contact details provided during communication
- Message content sent or received (including text, photos, and attachments)
- Potential Associated Metadata such as time, date, delivery status, and read receipts
- Business identifiers, such as your company name, job title, or project references if provided
- Any additional information you voluntarily provide in your responses (e.g., job updates, arrival times, contact preferences, or site conditions)
We do not request, collect, or transmit sensitive personal data such as:
- Social Security numbers
- Banking or financial account information
- Credit/debit card numbers
- Login credentials or passwords
- Health or medical data
Please refrain from sending such sensitive information via text message.
How We Use Your Information
The information collected via text messaging is used solely for operational, logistical, and administrative purposes that support our service relationships. These uses include:
- Coordinating and confirming schedules or appointments
- Streamlining workflow management
- Verifying task completion and status updates
- Communicating worksite instructions or access details
- Documenting communications for internal tracking and quality control
- Responding to inquiries, updates, or clarifications related to your work with us
We do not use text messaging communications for marketing purposes unless you have explicitly opted in to receive such messages.
SMS Consent and Sharing with Third Parties
Your consent to receive text messages from us is not sold, rented, or shared with third parties for marketing, promotional, or unrelated purposes.
We may share your information only in the following limited contexts:
- Internally: With authorized team members who need the information to coordinate services or manage projects
- With service platforms or tools: Only to the extent necessary to deliver and manage messaging services (e.g., SMS delivery platforms), and always under confidentiality and data protection agreements
- As required by law: To comply with subpoenas, legal processes, regulatory inquiries, or other lawful requests
- To protect our business: To enforce our agreements or protect our legal rights, safety, and security
Message Frequency and Opt-Out
Message frequency will vary based on project activity, urgency, and your role in the coordination process.
You can opt out of receiving text messages from us at any time by replying STOP to any message. Upon receiving your opt-out request, we will confirm your request and stop further text communication, unless you opt in again in the future.
Security
We take reasonable administrative, technical, and organizational steps to protect the personal and business-related information shared via text messaging.
However, please note that SMS, RCS, and similar technologies are not encrypted or fully secure. For this reason, we discourage sending any confidential, proprietary, or sensitive information via text.
Data Retention
We may retain text message content and associated metadata (e.g., timestamps, message logs, and phone numbers) for a period necessary to:
- Support operational needs and documentation
- Maintain compliance with legal or contractual obligations
- Respond to disputes or verify service activities
- Enforce our internal policies
Retention periods may vary depending on the nature of the communication and applicable laws.
Changes to This Policy
We may update or revise this policy from time to time to reflect changes in technology, regulation, or our business practices. When changes are made, we will update the Effective Date at the top of this document.
Contact Us
If you have questions, concerns, or requests related to this Text Messaging Privacy Policy or your privacy rights, please contact:
Commercial Services
ATTN: Legal
5301 Alpha Road, Suite 80
Dallas, TX 75240
We are a third party posting service only, and have no affiliation with the company listed herein. We post for public access, as required for compliance and IT Purposes ONLY. We have no liability or association with the policies listed herein. Please contact the person above, utilizing the included contact information ONLY.